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Frequently Asked Questions
Everything you need to know about shipping, results, ingredients, and our 28-Day Protocol before you start your transformation.
Orders & Shipping
Standard delivery takes 3-5 business days to major centres (JHB, CPT, DBN, PTA). Remote areas may take 5-7 business days. Express delivery is available for next-day delivery in major metros.
Absolutely! Select Pudo Locker at checkout and choose your preferred locker location. You'll receive an SMS when your parcel is ready for collection.
Product & Usage
Our 28-Day Protocol is a structured wellness program designed to support your transformation journey. It includes daily supplements, meal guidance, and wellness coaching support throughout the entire period.
Yes, all our products are manufactured in SAHPRA-approved facilities and undergo rigorous third-party testing. We use only premium, natural ingredients sourced responsibly.
Most customers report noticeable changes within 7-14 days, with optimal results appearing after completing the full 28-Day Protocol. Individual results may vary based on lifestyle and consistency.
Payments & Security
We accept all major credit cards (Visa, Mastercard), instant EFT, SnapScan, and secure bank transfers. All transactions are encrypted and PCI-DSS compliant.
Absolutely. We use industry-standard SSL encryption and never store your full card details. All payments are processed through secure, certified payment gateways.
Returns & Refunds
We offer a 30-day satisfaction guarantee on unopened products. If you're not completely satisfied, contact us within 30 days of delivery for a full refund or exchange.
Once we receive your return, refunds are processed within 5-7 business days. The funds will appear in your account within 7-10 business days depending on your bank.
